Beauty Help Hub (FAQ's)

Your go-to destination for quick answers and support on all things beauty.

What skin type(s) is Untoxicated suitable for?

All skin types! While Untoxicated was developed with reactive & sensitive skin in mind, our products have been clinically proven for all skin types, from dry and sensitive to combination and oily, and are also safe for all ages - from children to adults. 

Is Untoxicated safe for eczema?

Yes, all Untoxicated products can be safely used by those with clinical skin conditions such as eczema and dermatitis. In fact, Dr. Smith specializes in these conditions!  However, everyone’s biological needs are different.  So, if ever in doubt, we always recommend checking with a medical professional before using any new product.

Is Untoxicated safe for pregnant and/or nursing mothers?

Yes, all Untoxicated products can be safely used by pregnant and nursing mothers.

Is Untoxicated safe for babies, children and/or teens?

Absolutely, all Untoxicated products can safely be used by all ages, including babies, children, tweens & teens.

Is Untoxicated suitable for daily use?

Yes, Untoxicated is ideal for daily use. Our limited ingredient formulas were designed to deliver efficacy without irritation. Regardless of your skin type or skin concern, Untoxicated is a great foundation for better skin health.

Is Untoxicated suitable for the face and body?

Yes, Untoxicated can be safely used on both the face and the body. While our lotion and cream are expressly designed for this, some may find they prefer a stronger body cleaning agent than what is offered by our cleanser and micellar water.

How long should Untoxicated be used before experiencing benefits?

Many have experienced immediate benefits from our products, including calmed skin, soothed irritation and reduced redness. However, as a general rule of thumb, new skincare should be used for at least 21 days before its full benefits are experienced. 

Can I use this product with my other skincare?

Absolutely! A key benefit of Untoxicated is its ease: our non-irritating, limited ingredient products are powerful alone - or used as a foundation for any skincare routine.

Why does my product's packaging look different from the images shown online?

We’re currently transitioning to updated packaging graphics, so the bottle or packaging you receive may look slightly different from the imagery shown online. Rest assured, both versions contain the same high-quality product you know and trust. The difference is purely visual, and all items meet our exact standards for freshness, safety, and performance.

What if I have another question about product usage or an idea for a new item?

If you have another product usage question - or there’s a new item that you’d like to see us launch in the future - please Contact Us!

What does 'allergen free' skincare mean?

Our products are free from 128 of the most common allergens still found in even the leading “dermatologist recommended” and “sensitive friendly” skincare products today. By removing these allergens we have eliminated the triggers for 99%+ of adverse skin reactions - including irritation, inflammation & sensitivity. 

What does it mean to hold the National Eczema Association Seal of Acceptance™?

The National Eczema Association Seal of Acceptance™ is the most trusted mark in eczema products. This seal guarantees a product has undergone rigorous testing and scientific review, in addition to being free from the skin irritants and allergens on the National Eczema Association's ingredient exclusion list.

Because Untoxicated is the very first skincare to eliminate the allergens known to trigger 99%+ of negative skin reactions, we were thrilled (but not surprised!) to be awarded the National Eczema Association Seal of Acceptance™.

What does it mean to be rated 100/100 by SkinSAFE?

SkinSAFE was developed in partnership with the Mayo Clinic to provide a trusted standard for measuring whether a product is safe for sensitive skin in absence of federal standards governing terms usage such as "for sensitive skin”, "hypoallergenic" and “fragrance-free".

Because Untoxicated is the very first skincare to eliminate the allergens known to trigger 99%+ of negative skin reactions, we were thrilled (but not surprised!) to be denoted best-in-class by SkinSAFE.

How does Untoxicated determine what ingredients to use?

Our products onlycontain ingredients that are backed by extensive scientific research and that have been clinically proven as safe and effective for sensitive skin. 

A full list of the ingredients we use, the ingredients we ban, and why, is included within FAQ below.

What ingredients does Untoxicated use?

We are the first skincare completely free from the commonly-used ingredients that trigger 99%+ of adverse skin reactions, including irritation, inflammation & sensitivity.

What remains: A limited number of ingredients that have been clinically proven as safe and effective for even the most inflamed and delicate skin. 

In the spirit of ‘no BS’ transparency, our complete list of ingredients is as follows (ordered alphabetically):

  • Arginine: An essential amino acid that provides antioxidant and skin repair benefits.  
  • Carbomer: A texture enhancer that helps to thicken formulas and increases skin absorption of active ingredients.
  • Ceramide AP (Ceramide 6): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
  • Ceramide EOP (Ceramide 1): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
  • Ceramide NP (Ceramide 3): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
  • Cetearyl olivate: An olive oil derivative that is used in formulas to emulsify water with oil, thus aiding in skin hydration. 
  • Di/sodium cocoyl glutamate: A coconut derivative that provides mild skin cleansing and surfactant properties. 
  • Citric Acid: An anti-oxidant that helps to lower overall product pH while  fighting free radical damage and promoting a brighter & smoother complexion.
  • Dimethicone:  A polymer of oxygen and silica (a naturally occurring mineral) that helps to reduce moisture loss while retaining skin breathability and air permeability. 
  • Glycerin: A natural component of healthy skin that acts as a humectant to retain moisture.
  • Glycolipids: A natural conditioning agent that acts similar to ceramides to increase skin moisture content.
  • Petrolatum: An occlusive that creates a physical barrier on top of the skin to seal in moisture and prevent water loss.
  • Phenoxyethanol: A broad spectrum preservative that keeps bacteria and fungi from growing in skincare.
  • Sodium hyaluronate: The salt form of hyaluronic acid - which is bioavailable and thus more easily absorbed into skin - that acts as a very effective humectant to retain moisture.
  • Sorbitan olivate: An olive oil and sorbitol (sugar) derivative that is used in formulas to bind together oil with water, thus aiding in skin hydration.
  • Xanthan gum: A food grade thickener that is used to help keep formulas stable over time. 
What ingredients does Untoxicated ban?

We are the first skincare completely free from the commonly-used ingredients that trigger 99%+ of adverse skin reactions, including irritation, inflammation & sensitivity.

What remains: A limited number of ingredients that have been clinically proven as safe and effective for even the most inflamed and delicate skin. 


In the spirit of ‘no BS’ transparency, our complete list of banned ingredients is as follows:  

  • 1584 toxic skincare and cosmetic ingredients restricted and banned by the European Union (which exceeds the current US standard).  You can view this full list here.
  • 100+ chemicals banned under the “Proposition 65” law. You can view this full list here.
  • 128 of the most common contact allergens that have been identified in personal care products:
  1. Fragrance-mix I
  2. Fragrance-mix II
  3. Parabens
  4. Vitamin E (Tocopherol acetate)
  5. Shea butter (Butyrospermum Parkii)
  6. Oat extract (Avena sativa extract)
  7. Caster oil (Ricinus communis seed oil)
  8. Tea Tree oil (Melaleuca alternifolia oil)
  9. Eucalyptus oil (Eucalyptus Globulus Leaf)
  10. Lavender oil (Lavandula Angustifolia oil)
  11. Spearmint oil (Mentha Viridis Leaf oil)
  12. Beeswax (Propolis cera & Cera alba)
  13. Balsam of Peru (Myroxylon Pereirae resin)
  14. Magnolia grandiflora bark extract
  15. Propylene glycol
  16. Cocamidopropyl betaine 
  17. Cocamide diethanolamine
  18. Coco-glucoside
  19. Cetearyl glucoside
  20. Decyl glucoside
  21. Lauryl glucoside
  22. Benzyl alcohol 
  23. Cinnamyl alcohol
  24. Lanolin (Wool alcohols)
  25. EDTA (Ethylenediaminetetraacetic acid)
  26. Ethylhexylglycerin
  27. Methylisothiazolinone (MI)
  28. Methylchloroisothiazolinone (MCI)
  29. Formaldehyde & Formaldehyde donors
  30. Benzyl benzoate 
  31. Benzoic acid
  32. Sorbic acid
  33. Potassium sorbate
  34. Rosin (Colophonium)
  35. Cinnamaldehyde
  36. Hydroxycitronellal
  37. a-Amylcinnamaldehyde
  38. Lyral
  39. a-Hexylcinnamicaldehyde
  40. Linalool Hydroperoxides
  41. p-Phenylene diamine
  42. Limonene Hydroperoxides
  43. Toluene-2,5-diamine
  44. Evernia prunastri
  45. Hydroxyisohexyl-3-cyclohexene carboxaldehyde
  46. Iso-eugenol
  47. Methyldibromo glutaronitrile 
  48. Cinnamal 
  49. p-Aminophenol
  50. Ammonium persulfate
  51. Quaternium
  52. Imidazolidinyl urea
  53. m-Aminophenol
  54. Sodium pyrosulfite
  55. Amerchol L
  56. Diazolidinyl urea
  57. Hydroxycitronellal
  58. Hydroxyethyl methylacrylate
  59. Eugenol
  60. 2-Bromo-2-nitropropane-1,3-diol
  61. Farnesol
  62. Ethyleneglycol dimethacrylate
  63. Geraniol
  64. o-Nitro-p-phenylene diamine
  65. Citral
  66. Hexyl cinnamal
  67. Hydantoine 
  68. Compositae mix
  69. Amyl cinnamal
  70. Benzophenone-3
  71. Citronellol
  72. Hydrochinon
  73. Triclosan
  74. Propyl gallate
  75. Tosylamide
  76. Pyrogallol
  77. Chlorhexidine 
  78. Benzyl salicylate
  79. Methyl methacrylate
  80. Panthenol
  81. Hydroxypropyl methacrylate 
  82. Benzophenone-10 (Mexenone)
  83. Coumarin
  84. C30–C38 Olefin/isopropyl maleate/MA copolymer
  85. Ethylhexyl methoxycinnamate
  86. C12–15 alkylbenzoate
  87. Hydroxy-ethylacrylate
  88. Bisabolol
  89. Butylene glycol
  90. Isoamyl p-methoxycinnamate
  91. Iodopropynylbutyl carbamate
  92. Octocrylene
  93. Pentylene glycol
  94. Tetrahydroxypropyl ethylenediamine
  95. Basic blue
  96. Basic brown
  97. Bromonitrodioxane
  98. Phytonadione epoxide
  99. Cyanoacrylate
  100. Methyl nicotinate
  101. Hexandiol diacrylate
  102. Tripropyleneglycol diacrylate
  103. Pentaerythritol triacrylate
  104. Majantol
  105. Sodium omadine
  106. Aminocresol
  107. Bis(hydroxyethyl)-p-phenylenediamine
  108. Ascorbyl tetraisopalmitate
  109. Arachidyl glucoside
  110. Triethyleneglycol dimetacrylate
  111. Glyceryl rosinate
  112. Evernia furfuracea (Tree moss)
  113. Methyl 2-octynoate
  114. Cetearyl ethylhexanoate
  115. Diaminophenoxyethanol guanidine-hydrochloride (G-HCl)
  116. Methylbenzylidene camphor
  117. Benzalkonium chloride
  118. Urethane dimethacrylate
  119. Polyhexamethylene biguanide
  120. Octyl salicylate
  121. Benzophenone-4 (Sulisobenzone)
  122. Chlorphenesin
  123. Dimethylcyclohexene carboxaldehyde
  124. Glyceryl monothioglycolate
  125. Chloracetamide
  126. Butylfenyl methylpropional
  127. Limonene
  128. Cetrimide
Is Untoxicated hypoallergenic?

Yes, all Untoxicated products are hypoallergenic. 

However, it is important to understand that “hypoallergenic” means “less likely to cause an allergic reaction” - which is not the same as being completely free from allergy and sensitivity triggers. 

Since "hypoallergenic" is not a legally regulated term, each manufacturer can determine what “less likely to cause a reaction” means for their products. For this reason, “hypoallergenic” skincare still causes reactions in some individuals.  

In contrast, Untoxicated is “non-allergenic”: the first skincare to eliminate the ingredients that cause 99%+ of allergic skin reactions - far exceeding any “hypoallergenic” gold standard on the market today.

Is Untoxicated non-comedogenic?

Yes, all Untoxicated products are non-comedogenic.  Because they are formulated using only a limited number of ingredients that have been clinically proven not to clog pores - or to irritate or inflame skin - they are suitable for all skin types, including combination, oily and acne prone skin.

Is Untoxicated fragrance free?

Yes, Untoxicated is fragrance free.  We will neveruse any form of fragrance - including “natural” fragrance and masking fragrance - as fragrances are the most commonly occurring allergen in skincare!

Is Untoxicated gluten free?

Yes, all Untoxicated products are gluten free.

Is Untoxicated vegan and/or cruelty free?

We are certified Cruelty- and Animal Test- Free by PETA. We are also Leaping Bunny certified, meaning that we will never test our raw materials or finished products on animals (and will never work with any partners who do). 

In addition, our products are all made in the USA, under the most rigorous safety standards. We test our products for safety and efficacy on real (consenting!) humans only. 

What if I have another question about ingredients?

If you have another ingredient question, please Contact Us

How do I know if I have sensitive skin?

Unfortunately there is no diagnostic test for sensitive skin, but if your skin looks red or inflamed with sensations of tightness, itching and/or burning it’s very likely that you are experiencing sensitivity.  (Not-so-fun-fact: 7 out of 10 people report having sensitive skin.) 

What does it mean to have sensitive skin?

Understanding your skin type is critical, as it is the first step in being able to adequately care for your skin, your body’s largest organ and its protective shield. 

In the case of sensitive skin, it means skin that is prone to inflammation. This inflammation - like irritation, redness, itching, burning or stinging - signals that the skin barrier has been compromised. 

If left untreated (or improperly treated), a compromised skin barrier can lead to even more severe skin issues such as contact dermatitis and painful eczema flares. Unfortunately, Dr. Smith experienced this repeatedly with his patients at The Cleveland Clinic. 

(With 7 of 10 people reporting sensitive skin, it’s an issue that impacts the vast majority of us, to varying degrees!)

What triggers sensitive skin?

Allergens & irritants (such as fragrances, dyes, harsh surfactants, etc.) trigger skin inflammation - and, ultimately, sensitivity.  Unfortunately, even the most “sensitive friendly” skincare today often contains numerous inflammation triggers. 

Where does sensitive skin come from?

Sensitive skin is genetically predisposed but can change over time due to various factors such as hormonal shifts, environmental conditions, and lifestyle choices. (Not-so-fun fact: Skin generally becomes more sensitive with age.)


A full list of the ingredients we use, the ingredients we ban, and why, is included within FAQ below.

What is the difference between sensitive skin and skin sensitivity?

Sensitive skin is a skin type - a genetic predisposition that makes skin more prone to inflammation - while skin sensitivity (or sensitized skin) is a temporary reaction by any skin type.

Both sensitive skin and skin sensitivity are triggered by exposure to allergens and irritants in our environment - and can therefore be managed by identifying and avoiding these triggers.

What if I've been using my skincare for years without any issues?

Even if we don't have sensitive skin, many of us become sensitized to products after years of being exposed to the allergens and irritants they contain.

Ironically, our skin can sometimes tolerate an irritant or allergen for a prolonged period before becoming sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” to it - and the number of exposures it takes for skin to become sensitized varies among all of us, from a few to several thousand. 

Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future. 

Why did my skincare suddenly trigger a reaction after prolonged use?

Even if we don't have sensitive skin, many of us become sensitized to products after years of being exposed to the allergens and irritants they contain.

Ironically, our skin can sometimes tolerate an irritant or allergen for a prolonged period before becoming sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” to it and the number of exposures it takes for skin to become sensitized varies among all of us, from a few to several thousand.

Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future.  

Dr. Smith had to navigate this time and time again with his patients at The Cleveland Clinic!

How is Untoxicated different from other sensitive skincare products?

Our products are the very first to completely eliminate the ingredients that trigger 99%+ of adverse skin reactions - such as irritation, inflammation and sensitivity.  This far exceeds any standard that exists within the market for sensitive skincare today.

What’s more: Our MD-created formulas only use ingredients that have been clinically-proven to calm and repair even the most troubled & sensitive skin - without sacrificing product efficacy.  

The result: Limited-ingredient products (14 ingredients or less!) that deliver what the skin needs while eliminating what it doesn’t. 

How does Untoxicated determine which ingredients are safe for sensitive skin?

Our products only contain ingredients that have been scientifically studied & clinically proven as safe and effective for sensitive skin. 

A full list of the ingredients we use, the ingredients we ban, and why, is included within FAQ above!

Do I need an Untoxicated Account to place an order?

You do not need to create an Account to check-out and can always do so as a guest.

However, having an Account allows you to access your order history, speeds up check-out and makes customer support easier should you encounter any issues.

If you do not have an Account and would like to create one, you can do so here: Account Sign Up

How can I access and update my Account?

You can access your by clicking the ‘human’ icon located on the right side of the website navigation bar.

What if I have another question about my Account?

If you have another account-related question, please Contact Us!