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Frequently Asked Questions
PRODUCT USAGE
What skin type(s) is Untoxicated suitable for?
Is Untoxicated safe for eczema?
Yes, all Untoxicated products can be safely used by those with clinical skin conditions such as eczema and dermatitis. In fact, Dr. Smith specializes in these conditions! However, everyone’s biological needs are different. So, if ever in doubt, we always recommend checking with a medical professional before using any new product.
Is Untoxicated safe for pregnant and/or nursing mothers?
Yes, all Untoxicated products can be safely used by pregnant and nursing mothers.
Is Untoxicated safe for babies, children and/or teens?
Is Untoxicated suitable for daily use?
Is Untoxicated suitable for the face and body?
How long should Untoxicated be used before experiencing benefits?
Can I use this product with my other skincare?
What if I have another question about product usage or an idea for a new item?
What if I have another question about product usage or an idea for a new item?
Ingredients
What does 'allergen free' skincare mean?
What does it mean to hold the National Eczema Association Seal of Acceptance™?
The National Eczema Association Seal of Acceptance™ is the most trusted mark in eczema products. This seal guarantees a product has undergone rigorous testing and scientific review, in addition to being free from the skin irritants and allergens on the National Eczema Association's ingredient exclusion list.
Because Untoxicated is the very first skincare to eliminate the allergens known to trigger 99%+ of negative skin reactions, we were thrilled (but not surprised!) to be awarded the National Eczema Association Seal of Acceptance™.
Because Untoxicated is the very first skincare to eliminate the allergens known to trigger 99%+ of negative skin reactions, we were thrilled (but not surprised!) to be awarded the National Eczema Association Seal of Acceptance™.
What does it mean to be rated 100/100 by SkinSAFE?
SkinSAFE was developed in partnership with the Mayo Clinic to provide a trusted standard for measuring whether a product is safe for sensitive skin in absence of federal standards governing terms usage such as "for sensitive skin”, "hypoallergenic" and “fragrance-free".
Because Untoxicated is the very first skincare to eliminate the allergens known to trigger 99%+ of negative skin reactions, we were thrilled (but not surprised!) to be denoted best-in-class by SkinSAFE.
Because Untoxicated is the very first skincare to eliminate the allergens known to trigger 99%+ of negative skin reactions, we were thrilled (but not surprised!) to be denoted best-in-class by SkinSAFE.
How does Untoxicated determine what ingredients to use?
What ingredients does Untoxicated use?
We are the first skincare completely free from the commonly-used ingredients that trigger 99%+ of adverse skin reactions, including irritation, inflammation & sensitivity.
What remains: A limited number of ingredients that have been clinically proven as safe and effective for even the most inflamed and delicate skin.
In the spirit of ‘no BS’ transparency, our complete list of ingredients is as follows (ordered alphabetically):
- Arginine: An essential amino acid that provides antioxidant and skin repair benefits.
- Carbomer: A texture enhancer that helps to thicken formulas and increases skin absorption of active ingredients.
- Ceramide AP (Ceramide 6): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Ceramide EOP (Ceramide 1): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Ceramide NP (Ceramide 3): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Cetearyl olivate: An olive oil derivative that is used in formulas to emulsify water with oil, thus aiding in skin hydration.
- Di/sodium cocoyl glutamate: A coconut derivative that provides mild skin cleansing and surfactant properties.
- Citric Acid: An anti-oxidant that helps to lower overall product pH while fighting free radical damage and promoting a brighter & smoother complexion.
- Dimethicone: A polymer of oxygen and silica (a naturally occurring mineral) that helps to reduce moisture loss while retaining skin breathability and air permeability.
- Glycerin: A natural component of healthy skin that acts as a humectant to retain moisture.
- Glycolipids: A natural conditioning agent that acts similar to ceramides to increase skin moisture content.
- Petrolatum: An occlusive that creates a physical barrier on top of the skin to seal in moisture and prevent water loss.
- Phenoxyethanol: A broad spectrum preservative that keeps bacteria and fungi from growing in skincare.
- Sodium hyaluronate: The salt form of hyaluronic acid - which is bioavailable and thus more easily absorbed into skin - that acts as a very effective humectant to retain moisture.
- Sorbitan olivate: An olive oil and sorbitol (sugar) derivative that is used in formulas to bind together oil with water, thus aiding in skin hydration.
- Xanthan gum: A food grade thickener that is used to help keep formulas stable over time.
What ingredients does Untoxicated ban?
We are the first skincare completely free from the commonly-used ingredients that trigger 99%+ of adverse skin reactions, including irritation, inflammation & sensitivity.
What remains: A limited number of ingredients that have been clinically proven as safe and effective for even the most inflamed and delicate skin.
In the spirit of ‘no BS’ transparency, our complete list of banned ingredients is as follows:
- 1584 toxic skincare and cosmetic ingredients restricted and banned by the European Union (which exceeds the current US standard). You can view this full list here.
- 100+ chemicals banned under the “Proposition 65” law. You can view this full list here.
- 128 of the most common contact allergens that have been identified in personal care products:
- Fragrance-mix I
- Fragrance-mix II
- Parabens
- Vitamin E (Tocopherol acetate)
- Shea butter (Butyrospermum Parkii)
- Oat extract (Avena sativa extract)
- Caster oil (Ricinus communis seed oil)
- Tea Tree oil (Melaleuca alternifolia oil)
- Eucalyptus oil (Eucalyptus Globulus Leaf)
- Lavender oil (Lavandula Angustifolia oil)
- Spearmint oil (Mentha Viridis Leaf oil)
- Beeswax (Propolis cera & Cera alba)
- Balsam of Peru (Myroxylon Pereirae resin)
- Magnolia grandiflora bark extract
- Propylene glycol
- Cocamidopropyl betaine
- Cocamide diethanolamine
- Coco-glucoside
- Cetearyl glucoside
- Decyl glucoside
- Lauryl glucoside
- Benzyl alcohol
- Cinnamyl alcohol
- Lanolin (Wool alcohols)
- EDTA (Ethylenediaminetetraacetic acid)
- Ethylhexylglycerin
- Methylisothiazolinone (MI)
- Methylchloroisothiazolinone (MCI)
- Formaldehyde & Formaldehyde donors
- Benzyl benzoate
- Benzoic acid
- Sorbic acid
- Potassium sorbate
- Rosin (Colophonium)
- Cinnamaldehyde
- Hydroxycitronellal
- a-Amylcinnamaldehyde
- Lyral
- a-Hexylcinnamicaldehyde
- Linalool Hydroperoxides
- p-Phenylene diamine
- Limonene Hydroperoxides
- Toluene-2,5-diamine
- Evernia prunastri
- Hydroxyisohexyl-3-cyclohexene carboxaldehyde
- Iso-eugenol
- Methyldibromo glutaronitrile
- Cinnamal
- p-Aminophenol
- Ammonium persulfate
- Quaternium
- Imidazolidinyl urea
- m-Aminophenol
- Sodium pyrosulfite
- Amerchol L
- Diazolidinyl urea
- Hydroxycitronellal
- Hydroxyethyl methylacrylate
- Eugenol
- 2-Bromo-2-nitropropane-1,3-diol
- Farnesol
- Ethyleneglycol dimethacrylate
- Geraniol
- o-Nitro-p-phenylene diamine
- Citral
- Hexyl cinnamal
- Hydantoine
- Compositae mix
- Amyl cinnamal
- Benzophenone-3
- Citronellol
- Hydrochinon
- Triclosan
- Propyl gallate
- Tosylamide
- Pyrogallol
- Chlorhexidine
- Benzyl salicylate
- Methyl methacrylate
- Panthenol
- Hydroxypropyl methacrylate
- Benzophenone-10 (Mexenone)
- Coumarin
- C30–C38 Olefin/isopropyl maleate/MA copolymer
- Ethylhexyl methoxycinnamate
- C12–15 alkylbenzoate
- Hydroxy-ethylacrylate
- Bisabolol
- Butylene glycol
- Isoamyl p-methoxycinnamate
- Iodopropynylbutyl carbamate
- Octocrylene
- Pentylene glycol
- Tetrahydroxypropyl ethylenediamine
- Basic blue
- Basic brown
- Bromonitrodioxane
- Phytonadione epoxide
- Cyanoacrylate
- Methyl nicotinate
- Hexandiol diacrylate
- Tripropyleneglycol diacrylate
- Pentaerythritol triacrylate
- Majantol
- Sodium omadine
- Aminocresol
- Bis(hydroxyethyl)-p-phenylenediamine
- Ascorbyl tetraisopalmitate
- Arachidyl glucoside
- Triethyleneglycol dimetacrylate
- Glyceryl rosinate
- Evernia furfuracea (Tree moss)
- Methyl 2-octynoate
- Cetearyl ethylhexanoate
- Diaminophenoxyethanol guanidine-hydrochloride (G-HCl)
- Methylbenzylidene camphor
- Benzalkonium chloride
- Urethane dimethacrylate
- Polyhexamethylene biguanide
- Octyl salicylate
- Benzophenone-4 (Sulisobenzone)
- Chlorphenesin
- Dimethylcyclohexene carboxaldehyde
- Glyceryl monothioglycolate
- Chloracetamide
- Butylfenyl methylpropional
- Limonene
- Cetrimide
Is Untoxicated hypoallergenic?
Yes, all Untoxicated products are hypoallergenic.
However, it is important to understand that “hypoallergenic” means “less likely to cause an allergic reaction” - which is not the same as being completely free from allergy and sensitivity triggers.
Since "hypoallergenic" is not a legally regulated term, each manufacturer can determine what “less likely to cause a reaction” means for their products. For this reason, “hypoallergenic” skincare still causes reactions in some individuals.
In contrast, Untoxicated is “non-allergenic”: the first skincare to eliminate the ingredients that cause 99%+ of allergic skin reactions - far exceeding any “hypoallergenic” gold standard on the market today.
Is Untoxicated non-comedogenic?
Is Untoxicated fragrance free?
Is Untoxicated gluten free?
Is Untoxicated vegan and/or cruelty free?
What if I have another question about ingredients?
Sensitive Skin
How do I know if I have sensitive skin?
What does it mean to have sensitive skin?
Understanding your skin type is critical, as it is the first step in being able to adequately care for your skin, your body’s largest organ and its protective shield.
In the case of sensitive skin, it means skin that is prone to inflammation. This inflammation - like irritation, redness, itching, burning or stinging - signals that the skin barrier has been compromised.
If left untreated (or improperly treated), a compromised skin barrier can lead to even more severe skin issues such as contact dermatitis and painful eczema flares. Unfortunately, Dr. Smith experienced this repeatedly with his patients at The Cleveland Clinic.
(With 7 of 10 people reporting sensitive skin, it’s an issue that impacts the vast majority of us, to varying degrees!)
What triggers sensitive skin?
Allergens & irritants (such as fragrances, dyes, harsh surfactants, etc.) trigger skin inflammation - and, ultimately, sensitivity. Unfortunately, even the most “sensitive friendly” skincare today often contains numerous inflammation triggers.
Removing these triggers gives skin the greatest chance to repair itself and remain healthy. (This is where Untoxicated comes in!)
Where does sensitive skin come from?
What is the difference between sensitive skin and skin sensitivity?
Sensitive skin is a skin type - a genetic predisposition that makes skin more prone to inflammation - while skin sensitivity (or sensitized skin) is a temporary reaction by any skin type.
Both sensitive skin and skin sensitivity are triggered by exposure to allergens and irritants in our environment - and can therefore be managed by identifying and avoiding these triggers.
What if I've been using my skincare for years without any issues?
Even if we don't have sensitive skin, many of us become sensitized to products after years of being exposed to the allergens and irritants they contain.
Ironically, our skin can sometimes tolerate an irritant or allergen for a prolonged period before becoming sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” to it - and the number of exposures it takes for skin to become sensitized varies among all of us, from a few to several thousand.
Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future.
Why did my skincare suddenly trigger a reaction after prolonged use?
Even if we don't have sensitive skin, many of us become sensitized to products after years of being exposed to the allergens and irritants they contain.
Ironically, our skin can sometimes tolerate an irritant or allergen for a prolonged period before becoming sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” to it and the number of exposures it takes for skin to become sensitized varies among all of us, from a few to several thousand.
Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future.
Dr. Smith had to navigate this time and time again with his patients at The Cleveland Clinic!
How is Untoxicated different from other sensitive skincare products?
How does Untoxicated determine which ingredients are safe for sensitive skin?
Account Info
Do I need an Untoxicated Account to place an order?
How can I access and update my Account?
You can access your Account here or by clicking the ‘human’ icon located on the right side of the website navigation bar.
If you would like to create a new Account, you can do so here: Account Sign-Up. Just be sure to use the same email you’ve used for previous orders!
How do I change my personal, contact or billing information?
You can update your personal, contact and billing information when you are signed into your Account.
However, if you have any issues accessing your Account or updating your information, please Contact Us and we’d be happy to assist!
What if I am having trouble accessing my Account?
What if I have another question about my Account?
Auto-Ship Subscriptions
How do I sign-up for an auto-ship subscription?
How do I update my delivery frequency or make other changes?
You can update the frequency of your shipments, modify your product preferences, update your address and payment information - as well as pause or cancel your subscription - by logging into your Account and clicking the “Manage Subscription” button.
Is there a cut-off date for making changes to my auto-ship subscription?
Auto-ship subscription updates can be made at any time but must be made before your upcoming order has been processed to be reflected in your next shipment.
In addition to receiving an email notification one week prior to your upcoming order, you can check or modify your auto-ship at any time by logging into your Account and clicking the “Manage Subscription” button.
What if I signed up for auto-ship by mistake?
Because we aim to process and ship orders as quickly as possible, we’re unable to guarantee any changes once an order has been placed. If you need to adjust something, please Contact Us right away and we’ll do our best to help!
What if I have another question about my auto-ship subscription?
Orders & Shipping
When will my order ship?
How can I check the status of my order?
Can I modify or cancel my order?
What should I do if my order status says 'delivered' but I haven't received it?
What should I do if my order appears stuck in-transit?
What should I do if my package arrives damaged?
What should I do if the products in my package are not what I ordered?
The product I want is out of stock. When will it be available again?
Where can I purchase Untoxicated products?
Can I use more than one promo code at a time?
Does Untoxicated ship outside of the United States?
What forms of payment does Untoxicated accept?
What if I have another question about my order?
Returns & Exchanges
What is your 'risk free' guarantee?
Ensuring our customers are satisfied is incredibly important to us. If you try Untoxicated and your skin isn’t completely smitten within 30 days of purchase, we’re happy to offer you a refund.
You can view our full Return Policy for all the details.
What is your refund policy?
Ensuring our customers are satisfied is incredibly important to us. If you try Untoxicated and your skin isn’t completely smitten within 30 days of purchase, we’re happy to offer you a refund.
You can view our full Return Policy for all the details.
Company Info
Where Can I learn more about Untoxicated?
Where is Untoxicated headquartered?
Where are Untoxicated products manufactured?
How do I recycle Untoxicated products?
Does Untoxicated do anything to give back?
Interested in partnering or collaborating with us?
Still have questions?