Refund policy




Try Untoxicated Risk-Free for 30 Days


We understand that trying new skincare, especially when you have sensitive or reactive skin, can feel like a big decision. That’s why eligible skincare purchases made through Untoxicated.com are covered by our 30-day money-back guarantee.

If a product is not the right fit for your skin, contact us within 30 calendar days of confirmed delivery. We’ll work with you to make the process as simple and comfortable as possible.

To begin a return or refund request, email care@untoxicated.com with your order number, the product involved, and a brief explanation of how we can help.


Eligibility


To qualify for our 30-day guarantee:

  • The purchase must have been made directly through Untoxicated.com.
  • The request must be submitted within 30 calendar days of confirmed delivery.
  • Proof of purchase and photos may be requested when appropriate.
  • Each customer is eligible for one refund per SKU.

The one-refund-per-SKU limit applies across orders. Once a customer has received a refund for a particular product, future purchases of that same SKU are not eligible under the money-back guarantee.


Used Products


We want customers to feel comfortable genuinely trying our skincare.

An opened or gently used skincare product may qualify for a refund within the 30-day window, provided a reasonable portion of the product remains.

For approved refunds involving used products:

  • No processing or restocking fee will be charged.
  • The refund will be based on the product amount actually paid after discounts or promotional credits.
  • Original shipping charges are not refundable.
  • A return may not be required, depending on the circumstances.

Empty or nearly empty products, excessively used products, and products that appear intentionally damaged or misused are not eligible.


Unused Products


Unopened and unused eligible products may be returned within 30 calendar days of confirmed delivery.

For approved returns of unused products:

  • Untoxicated will provide a prepaid return shipping label.
  • No processing or restocking fee will be charged.
  • Original shipping charges are not refundable.
  • The refund will be issued after the returned product is received and inspected.

Products must be unopened, unused, and returned in their original condition.


Bundles and Multipacks


For bundles and multipacks, the guarantee is limited to one refund per individual SKU.

No more than one opened unit of the same SKU is eligible for a refund. Any additional units of that SKU must be unopened and returned when requested.

Refund amounts may be adjusted to reflect bundle pricing, discounts, products retained by the customer, and any items that are not eligible for return.

 

Travel-Size Minis

 

Due to the nature and pricing of our travel-size mini products, orders containing fewer than 10 units of a mini SKU are final sale and are not eligible for return or refund under our 30-day money-back guarantee, except in cases of confirmed damage, defect, fulfillment error, or incorrect shipment.

For orders of 10 or more units of the same mini SKU, a return may be considered within 30 calendar days of confirmed delivery. To qualify:

  • A majority of the units must remain unopened, unused, and in their original condition.
  • No more than a reasonable number of units may be opened for trial.
  • Any unopened units requested for return must be sent back using the prepaid return label provided by Untoxicated.
  • Refund amounts will be based only on eligible units returned and the amount actually paid after discounts or promotional credits.
  • Original shipping charges are not refundable.

Mini products that are opened, used, empty, nearly empty, or otherwise do not meet the requirements above are not eligible for refund.

This mini-product policy does not affect claims involving products that arrive damaged, defective, incorrect, or missing.


Damaged, Defective, Incorrect, or Missing Items


Please contact us within seven calendar days of delivery if your order arrives damaged, leaking, defective, incomplete, or incorrect.

Email care@untoxicated.com and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product, packaging, and shipping label, when applicable

Once the issue is confirmed, Untoxicated may provide a replacement, reshipment, store credit, or refund at no additional cost.


Items That Are Not Eligible


The following are generally not eligible for return or refund:

  • Requests submitted more than 30 days after confirmed delivery
  • A SKU for which the customer has already received a refund
  • Empty or nearly empty products
  • Multiple opened units of the same SKU
  • Products that have been excessively used
  • Products that have been intentionally damaged, altered, or improperly stored
  • Gift cards
  • Reusable cleansing pads or merchandise identified as final sale
  • Products purchased from unauthorized third-party sellers
  • Repeated, excessive, fraudulent, or abusive claims

Final-sale items will be identified at the time of purchase.


Purchases From Other Retailers


Products purchased through Amazon or another authorized retailer must be returned through the retailer where the purchase was made and are subject to that retailer’s return and refund policies.

The Untoxicated 30-day money-back guarantee applies only to eligible purchases made directly through Untoxicated.com.


Refund Amounts


Approved refunds are based on the amount actually paid for the eligible product after discounts, promotional credits, and bundle adjustments.

We do not charge a processing or restocking fee.

Original shipping charges are not refundable for either used or unused product returns, except when the return is caused by a confirmed Untoxicated fulfillment error, product defect, or shipping damage.


Refund Processing


Approved refunds are issued to the original payment method.

For unused products requiring a return, the refund will be processed after the item is received and inspected. After a refund is issued, your bank or payment provider may require additional time to post it to your account.


Subscription Orders


Subscription orders are covered by the same eligibility requirements.

Canceling a subscription does not automatically cancel or refund an order that has already been processed. Customers are responsible for managing or canceling their subscription before the next scheduled order date.


Policy Abuse


We created this guarantee to help customers try Untoxicated with confidence. To keep the policy fair for everyone, Untoxicated reserves the right to limit or deny requests involving suspected fraud, repeated claims, excessive returns, misuse, or abuse of this policy.


Contact Us


Questions or concerns? We’re here to help.

Email care@untoxicated.com with your order number and a brief explanation of your request.

Thank you for trusting Untoxicated with your skin.


- Dr. Martin Smith 

Founder, Untoxicated.